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Terms & Conditions

Last updated 01/01/2021

Welcome to our website ‘’. By continuing to browse and use this website agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Uneek Creative Group’s relationship with you in relation to this website.

The term ‘Uneek®’ or ‘Uneek® Creative Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 85 Great Portland Street, London, W1W 7LT. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.


  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


Terms of Service

Please read the following Terms of Service carefully before committing to a service contract with Uneek Creative Group.

1. Task Requests

1.1. Task requests are any form of job request or task request for a particular project (branding, packaging, digital, or print) issued by a client to Uneek Creative Group. 

1.2. A Task Request must be sent by email to Uneek Creative Group to either or to the associated email address with email suffix '' of the design consultant or design manager allocated to your task or business. We will not be responsible for any job requests or task requests that are not issued to an email suffix ''.

1.3. Task Requests are completed based on the agreed timeline between the client and the allocated design consultant or design manager. In some occasions, deadlines may exceed by up to 48 hours after the agreed timeline. Your allocated design consultant or design manager will update you on any scheduled changes or timeline interruptions. If a Task Request is not completed within the agreed timeline and after 48 hours of the buffer period for the timeline, please contact us immediately at or your point of contact for the project. Alternatively, please call us on 020 3376 9966. 

1.4. Urgent Task Requests are considered any Task Request required to be completed within a period of 48 hours from the time issued to the allocated design consultant or design manager. An additional flat fee of £185 will incur for any urgent Task Requests required within this time frame, irrespective of the size of the task required.

1.5. For new clients that require new Task Requests, these clients must complete a new account form and pay 50% of the total cost of the task up front, payable via online secure payment. A payment link will be provided by your allocated design consultant or design manager. This first payment is non-refundable and will be deducted from the total of the final invoice.


1.6. The remaining 50% of payment will be due on completion of the Task. The remaining 50% must be paid before receiving the completed files or work from Uneek Creative Group. Once payment is received, files will be delivered to the client within 2 working hours.

1.7. Clients agree to a service contract with Uneek Creative Group by either signing an agreement contract (for project quotations of £5,000 or more), or by paying a non-refundable deposit, or by written confirmation via email to your allocated design consultant or design manager. 

2. Consultations

2.1. Consultation sessions provided are accessed through the medium of online two way live video streaming, or in certain situations via a phone call.

2.2. Clients must book a consultation via the booking page through the website. 

2.3. The consultation will take place;


(a) making available to the client online one way pre-recorded material, e.g. background or other information or advice videos relevant to the project which can be viewed by the client (e.g. to assist the client formulate his/her own ideas or to understand aspects of what the designer can or cannot achieve given any limitations of the designer’s brief or the nature of the design or item to be designed); and

(b) downloading of other materials and access to other services relevant to the designer’s subject area or the particular brief from the client (e.g. brochures, pictures, background information).


Request of Source Files

As a business, we are dedicated to creating and providing our clients with high quality artwork in all aspects of branding, packaging design, digital design and design for print. The delivered item to the client is known as the ‘end product’ which can be submitted to the client in several phases or as one product at the end of the project, also referred to as product delivery.

The ‘end product’ is any piece of design work that is required by the client upon their initial brief. For example, if a client asks for a brochure design for a 10 paged brochure, the end product is the 10 page brochure design as an entire product. That is, in this case, a PDF print ready digital version of a brochure which consists of 10 pages. Unless specifically requested, the client will not receive the source files for this as the source files are; typically much larger in file size, the intellectual property of the designer and can be built up using multiple files, sources and assets. If a client requires the source files, they must specifically request for source files to be provided in the initial project brief so that the designer or design team can appropriately construct source files in a way that is easily accessible for the client. In many complicated and detailed design projects, providing source files can be extremely tedious due to sorting, arranging, collating and compressing file sizes. If source files are requested by the client in the initial brief, then a fee will be added for providing source files in the job quotation. The fee is calculated based on the complexity and detail of the artwork. 

  • For small and simply built files (up to 50MB in size), the fee for providing source files is £10.00. This is typically Illustrator files for brand identities, illustrations, icons and other simple graphics. 

  • For medium and slightly more complex files (between 50MB and 500MB in size), the fee for providing source files is £25.00. This is typically layered Photoshop or InDesign files for basic advertisements, flyers, and brochures.

  • For high complexity and intricate design files (over 500MB in size), the fee for providing source files is £50.00. This is typically layered Photoshop, Illustrator or InDesign files for 3D digital product mock ups, complex renders, complex advertisements, complex brochures and catalogues.

The intellectual property for the source file is transferred to the client upon payment for the respective file. Although the client pays for the ‘end product’, the source files are not included as part of the ‘end product’. The client is paying for the ‘end product’ which is the final design as per requested in the brief, like in the example mentioned.

If source files are specifically requested, then the client will be provided with a quote to add the source files to the ‘end product’. 
In cases like packaging design, where the client requires the flat artwork files in Illustrator, they will indeed receive the raw layered flat artwork files saved in Illustrator format (.AI). This is because in this case, the source file is indeed the ‘end product’. Without receiving the layered artwork file, the client cannot make use of the 'end product' as the packaging design cannot be implemented without this file. Therefore, no fee is issued for the source file in this case.

For clients signed up to one of our ‘Creativity for Hire’ plans, we will provide source files at no fee, if and when requested. Part of the payment plan includes intellectual property ownership of source files.

For all other clients, a fee must be paid to receive source files.

We do this to not only protect our designers, their work and their intellectual property, but also to ensure our clients use source files appropriately, avoiding misuse. 

An analogy: When we eat at a restaurant, do we ask the chef or waiter if we can take home the pan, the extra raw ingredients, utensils and other paraphernalia used to cook the meal we have eaten? These are all tools and elements used to create the ‘end product’, in this case the meal we’ve paid for.

Similarly, the principle applies to all aspects of business, specifically in this case, for design work. The source files are created by our designers using design tools such as Photoshop, Illustrator and other software, and these files themselves are a canvas to create the very ‘end product’ that the client requires.


Requesting source files at a later date:

Clients can request source files for their designs at any point up to 12 months from the date of receiving their ‘end product’. As mentioned previously, there is a fee to receive these files (unless subscribed to a ‘Creativity for Hire’ plan).

After 12 months, if these files have not been used, opened or edited, they will be archived. If requested after 12 months, to retrieve these files from archive an additional fixed fee of £35.00 is required, regardless of the complexity and size of the source file. The reason we archive files after 12 months is because of storage capacity, which can be costly. Source files can be extremely large, in some cases reaching several gigabytes worth which costs us to store these. If a project is complete and the files are not used within 12 months of the initial ‘end product’ being delivered, then these files will be archived. If files are in continuous use, the 12 month period will only start from the date in which the file was last opened, edited or saved.

Files that have been in archive for 12 months (24 months from date last opened, edited or saved), then these will be permanently deleted and removed from our hard drives and storage databases.

If clients require source files, we highly recommend requesting them upfront before the project has started, so that we are able to quote and plan ahead for source file delivery. 

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